Frequently Asked Questions

Do I need to make an appointment to see a vet?

Yes. Please make an appointment by calling or emailing our team. Alternatively you can book an appointment using our online booking system.

How do I make an appointment?

Simply contact us on 01856 872859 between 8.45am and 6pm or email us at for non emergency appointments.

You can also use our online booking system to book your appointment and order prescriptions.

Please always phone us on 01856 872859 for any emergency, this number is available 24/7.

We also send out text reminders for appointments if we have a valid mobile number on your account.

What if I have an emergency? Or need help out-of-hours?

We provide our own 24 hour emergency service, ensuring continuity of care for our patients. If you have an emergency or need help or advice out-of-hours please call our usual number 01856 872859. Your call will be picked up by our out-of-hours answering service who will take your details and contact the vet on call to deal with your emergency.

How do I register my animal?

New client: We welcome new clients, and registering with us only takes a few minutes. We will ask for information such as your name, address, postcode, contact phone numbers and an email address if you have one.  You can register online here , email us at or phone us on 01856 872859.

New animal: To add an animal, we will ask for details such as your animal's name, breed and date of birth. If you have their microchip number at hand, we can also add that onto our system. If your animal has had any previous veterinary treatment at another practice, or with a previous owner, we will ask for your previous vet's details to obtain their veterinary history. You will need to contact your previous vet to give your consent, or can ask them to email your animal’s history straight to us at

Do you have parking available?

Yes, we have parking outside the practice.

Do you have disabled access?

Yes, we have disabled access. Please let us know if you require assistance with your pet during your visit to the practice, our staff are more than happy to help.

Can I get vaccination reminders?

Yes, we send these out by email or we can post these to you if required. However, it is the clients responsibility to keep vaccinations up-to-date and book the appointment.

Advice on buying a puppy

We are more than happy to give you advice if you are looking to buy a puppy.  Especially if any red flags come up when you are looking for one.  Puppy farming is a growing, illegal industry that catches many people out. It is important to do your homework to ensure you are purchasing a healthy puppy.

Please access the link provided by Dogs Trust that contains excellent advice on purchasing the perfect puppy.

New puppy or kitten

Please see Your New Puppy and Your New Kitten for information on your new household addition. Our link highlights how to keep them healthy, what vaccinations may be required, parasite prevention, neutering and insurance.

And don’t forget our free puppy/kitten packs given at their first visit to us!

Will my pet have to stay overnight after an operation?

Wherever possible, your pet will return home the same day following an operation. Sometimes they might have to stay overnight, especially if additional treatment is required. Under these circumstances, the veterinary surgeon on call will look after your pet. Where possible we will always discuss whether your pet needs to stay overnight before they are admitted.

Read our Surgical Information.

How often should I flea and worm my pet?

This depends on which product you use. We have a selection of tablets and spot on treatments for both dogs and cats that can be applied monthly or three monthly. If your cat or dog is particularly good at hunting you may need to worm them monthly. We recommend that you regularly treat your pets to prevent the infestation of fleas and ticks.

How do I claim for my animal’s treatment on insurance?

If your pet is insured, you’ll need to contact your insurance company to let them know your pet is receiving treatment. They will then direct you to either a printable form or an online link.

If you could fill in as much detail as you can, including your details, insurance policy number and signature that would be brilliant. We will then fill out the rest and process your claim. In the case of a direct claim, an admin fee may be applied.

Can you activate any insurance covers?

If you bring a puppy or kitten (up to 18 months of age) in for a vaccination or health check we can activate 5 weeks free insurance with Agria. This covers them immediately for injury and illness for the next 5 weeks, and no bank details are taken. If you decide to continue this and take out a full policy, Agria will give you the first 2 months at half price. If you would like to know more about Agria’s products please see this link:

** Please note that we accept all pet insurance policies ***

How do I raise a concern or complaint?

At Flett & Carmichael we are committed to delivering a high quality of clinical and client care through the provision of an accessible and responsive veterinary service. One of the ways in which we can continue to improve the service that we offer you and other pet owners is by listening and responding to your comments and concerns. Whilst we hope you will be fully satisfied with the service you have received, in the event that there is something you are not happy with, we would like to hear from you. We want to work with you to resolve any issues you have raised to ensure a high quality service. You can call the surgery on 01856 872859 and ask to speak to one of our partners, or alternatively you can email us at