Frequently Asked Questions
Under current Covid-19 restrictions our building is currently closed to clients. We are still seeing animals and carrying out visits but ask you to let us know you have arrived at the practice by ringing the bell at the door or calling us on 01856 872859. Our staff will then serve you at the door or the vet will take your animal in for their appointment.
During your appointment the vet will speak to you on the phone where at all possible to discuss their findings and a treatment plan for your pet.
Please do not hesitate to contact the surgery if you have any questions regarding our current way of working. We hope to welcome our clients back into the surgery again soon.
Yes. Please make an appointment by calling or emailing our team. Alternatively you can book an appointment using our online booking system.
Simply contact us on 01856 872859 between 8.45am and 6pm or email us at email@example.com for non emergency appointments.
You can also use our online booking system to book your appointment and order prescriptions.
Please always phone us on 01856 872859 for any emergency, this number is available 24/7.
We also send out text reminders for appointments if we have a valid mobile number on your account.
We provide our own 24 hour emergency service, ensuring continuity of care for our patients. If you have an emergency or need help or advice out-of-hours please call our usual number 01856 872859. Your call will be picked up by our out-of-hours answering service who will take your details and contact the vet on call to deal with your emergency.
New client: We welcome new clients, and registering with us only takes a few minutes. We will ask for information such as your name, address, postcode, contact phone numbers and an email address if you have one. You can register online here , email us at firstname.lastname@example.org or phone us on 01856 872859.
New animal: To add an animal, we will ask for details such as your animal's name, breed and date of birth. If you have their microchip number at hand, we can also add that onto our system. If your animal has had any previous veterinary treatment at another practice, or with a previous owner, we will ask for your previous vet's details to obtain their veterinary history. You will need to contact your previous vet to give your consent, or can ask them to email your animal’s history straight to us at email@example.com.
Yes, we have ample parking outside the practice.
Yes, we have disabled access. Please let us know if you require assistance with your pet during your visit to the practice, our staff are more than happy to help.
Yes, we send these out by email or we can post these to you if required. However, it is the clients responsibility to keep vaccinations up-to-date and book the appointment.
Wherever possible, your pet will return home the same day following an operation. Sometimes they might have to stay overnight, especially if additional treatment is required. Under these circumstances, the veterinary surgeon on call will look after your pet. Where possible we will always discuss whether your pet needs to stay overnight before they are admitted.
Read our Surgical Information.
This depends on which product you use. We have a selection of tablets and spot on treatments for both dogs and cats that can be applied monthly or three monthly. If your cat or dog is particularly good at hunting you may need to worm them monthly. We recommend that you regularly treat your pets to prevent the infestation of fleas and ticks.
If your pet is insured, you’ll need to contact your insurance company to let them know your pet is receiving treatment. They will then direct you to either a printable form or an online link.
If you could fill in as much detail as you can, including your details, insurance reference number and signature that would be brilliant. We will then fill out the rest and process your claim. In the case of a direct claim, an admin fee may be applied.
If you bring a puppy or kitten (up to 18 months of age) in for a vaccination or health check we can activate 5 weeks free insurance with Agria. This covers them immediately for injury and illness for the next 5 weeks, and no bank details are taken. If you decide to continue this and take out a full policy, Agria will give you the first 2 months at half price. If you would like to know more about Agria’s products please see this link: https://www.agriapet.co.uk/pet-owners/
** Please note that we accept all pet insurance policies ***
At Flett & Carmichael we are committed to delivering a high quality of clinical and client care through the provision of an accessible and responsive veterinary service. One of the ways in which we can continue to improve the service that we offer you and other pet owners is by listening and responding to your comments and concerns. Whilst we hope you will be fully satisfied with the service you have received, in the event that there is something you are not happy with, we would like to hear from you. We want to work with you to resolve any issues you have raised to ensure a high quality service. You can call the surgery on 01856 872859 and ask to speak to one of our partners, or alternatively you can email us at firstname.lastname@example.org