Practice Information

Appointments

Vet Liza treating a cowOur main consulting hours are by appointment from 9.00 - 9.30 am, 2.00 - 2.30, and 5.30 - 6.00 pm on weekdays and 9.30 - 10.30 am on Saturdays. We know that many of our clients cannot manage these times due to distance and ferry times. If you require an appointment at an alternative time, please call a member of our team and we will do our best to accommodate you.

We have kennel facilities and are happy for you to leave your animal with us before or after your appointment. We ask that you should have your animal suitably restrained in the surgery, on a lead or in a carrier. We also request that dogs are allowed to empty bladder and bowels before coming to the surgery.

We have ample parking for cars and lorries on site, and you may also bring farm animals and horses to the surgery for consultations. Please phone for an appointment before coming. This is important to ensure a vet will be available and also to comply with bio-security regulations.

Visits

We can visit any animal on request, although we may advise attendance at the surgery for pets to allow quicker treatment with better facilities on hand. We ask clients to call as early in the day as possible if they want a vet to visit.

Emergency cases will always be seen as soon as possible and will take priority and we ask clients to be understanding on the occasions where we may be delayed.

We travel regularly to the North and South Isles as required.

Emergencies - Out of hours

We provide a comprehensive 24 hour emergency service 365 days of the year. If you telephone the surgery outside normal working hours you will be redirected to our out of hours service. The answering service will contact one of our vets for you who will ring you straight back to give you advice or see your animal.

Repeat Prescriptions or Farm Medicines

We request that, where possible, you give us at least 24 hours notice for any prescriptions you require. Our vets are sometimes unavailable and time is required to make up prescriptions, so we may be unable to get your prescriptions ready at the time and you may be asked to wait or to come back at another time to collect them. Therefore, giving us notice not only saves you time but allows our vets to look at your animals history and decide the best treatment. You can call us on 01856 872859 or come in to the surgery to request your prescription.

Payment

We are always happy to give you an estimate of price before any procedure or treatment. We require that small animal treatments are paid for at the time. If they are not, a £5.25 administration fee may be applied. Farm and horse work will be invoiced at the end of the month. We accept credit and debit card payments, in person and over the phone, as well as BACS, cash and cheques. In the event of accident or illness, costs of treatments can mount up and we strongly recommend to our clients that they consider insuring their animals against vet fees. However, due to administrative circumstances we are no longer able to authorise direct claims back to the practice, so even if your animal is insured we require payment for treatment at the time and and it can then be claimed back from the insurance company to yourselves.